FAQ
What is your return policy?
You have 28 days from the date of receipt of your order to return an item that does not suit you.
Products must be unused, undamaged and in their original packaging .
Returns may result in an exchange or a refund once the item has been received and verified.
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
For all return requests, please contact us at: leparadisduchatfr@gmail.com
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our payment process is secure and encrypted for your safety.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does delivery take?
Orders are typically processed within 1 to 2 business days. Delivery times vary depending on your location, but most customers receive their orders within 5 to 7 business days. Express delivery options are also available at checkout.
Do you offer free delivery?
Yes! We offer free delivery for all orders in France.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number by email. Use this number to track your package on our website or on the carrier's website.